Refunds & Returns Policy
At Barnly Supply, we strive to make your shopping experience as hassle-free as possible, including our returns and refunds process. Below are the details to help you understand how it works:
1. Return Time Frame
- Items can be returned within 30 days of purchase.
- Unfortunately, we cannot accept returns after 30 days.
2. Shipping Costs
- If the product is defective or incorrect, we’ll cover the return shipping costs.
- For change-of-mind returns, you will be responsible for the return shipping charges.
3. Defective or Broken Products
- If your item is broken or not functioning as it should, contact us within 30 days.
- We’ll provide a prepaid shipping label for the return. Once we receive the product and confirm the issue, you’ll have the option for a replacement or a full refund, including the original shipping charges.
4. Change-of-Mind Returns
- If you decide to return an item simply because you’ve changed your mind, you can do so within 30 days.
- The item must be unused, in its original packaging, and in resellable condition.
- You’ll need to cover the shipping costs for the return. Once we receive the item and verify its condition, we’ll issue a refund for the product price minus the shipping charges.
5. Refund Process
- After your return is received and inspected, we’ll notify you via email.
- Refunds will be processed to your original payment method within 7 business days of approval.
- Please note that banks or payment processors may take additional time to reflect the refund in your account.
- If it’s been more than 10 business days since we issued the refund and you haven’t received it, contact us at support@barnlysupply.com.
6. Restocking Fee
- Restocking fees may apply to certain returns, depending on the circumstances.
If you have any questions or need assistance with a return or refund, our Customer Support team is here to help! Reach out to us at support@barnlysupply.com.