FAQs
How long will it take for my order to ship? When will I receive it?
Orders typically ship within 1-2 business days, though in some cases they may ship the same day. While most products are delivered within 4-7 business days, unforeseen delays can occasionally occur. If extended shipping times apply, this will be noted on the product page. At Barnly Supply, we prioritize quick processing and shipping to ensure your order arrives as promptly as possible.
Which payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay and Google Pay
What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For full details, please review our Return Policy linked at the bottom of the website.
What is your cancellation policy?
Orders can be canceled for a full refund before they have been shipped. To cancel your order, contact us immediately at support@barnlysupply.com. If the order has already shipped, our 30-Day Return Policy will apply.
What if my product is damaged?
Inspect your item(s) upon delivery. If you notice any damage to the packaging or the item, please note it when signing for the delivery. If you cannot open the package during delivery but suspect damage, write “suspect damage” on the receipt. For any damaged items, email photos to support@barnlysupply.com, and we will arrange for a replacement or compensation.
How do I place an order?
To place an order online, simply add your desired items to your cart, proceed to checkout, and enter your shipping and billing details. Once you complete the purchase, you’ll receive an order confirmation. Prefer to order by phone? Call us at 833-888-4475, and we’ll assist you.
How do I know when my order will ship?
After placing your order, you’ll receive an email confirmation with your shipping and billing details. Once your order is processed and shipped, you’ll get an email with a tracking number. In rare cases where an item is out of stock, we’ll notify you within one business day.
Will I receive an order confirmation email?
Yes, we will send an order confirmation to the email address you provide. Make sure your email address is entered correctly to ensure you receive updates. We recommend saving the confirmation email for your records.
Do you charge sales tax?
Barnly Supply is based in Colorado, and sales tax is only charged for orders shipped to Colorado. This can result in significant savings compared to shopping elsewhere.
Can I change my order?
Yes, you can modify your order before it ships by emailing support@barnlysupply.com. Any price adjustments will be processed via a refund or a custom invoice for the difference. For immediate assistance, email support@barnlysupply.com or call us at 833-888-4475.